Our 100% Satisfaction Guarantee

Every cut we sell is backed by a 100% satisfaction guarantee. If for any reason you are not completely satisfied with beef or lamb you purchased from Laurel Highlands Farms, simply let us know and we will make it right — we will replace your order or refund your money, whichever you prefer.

Because beef and lamb are perishable food products, there is no need to ship anything back to the farm. For food-safety reasons, meat that has left our control cannot be resold, so we never ask you to return it. Standing behind what we raise does not depend on getting the product back — it depends on you being happy with it.

How to make a claim

Contact the farm within 30 days of receiving your order using the phone number or email on your order confirmation. Tell us what was wrong — quality, weight, packaging, a missing or incorrect item — and include a photo if you have one. We will arrange a replacement on a future order or a refund to your original form of payment, at no cost to you. There are no restocking fees and no charge to you for a valid claim under this guarantee.

Orders that arrive damaged, thawed, or incorrect

If a shipment arrives damaged, warmer than it should be, or with the wrong items, please tell us as soon as possible — ideally the same day it arrives — so we can look at it while the details are fresh and replace or refund it promptly. The sooner you reach out, the more we can do.

Before your order is finalized

Orders submitted through the website are not charged at submission. We confirm availability, cuts, finish, and pickup or delivery details with you before any payment is collected, so you have a chance to review and adjust your order before anything is charged. If something needs to change, reach out before pickup or delivery and we will correct it at that stage.

Freezer beef and livestock

Quarter, half, and whole beef reservations, and any breeding-stock or livestock purchase, are custom, made-to-order commitments raised or set aside specifically for you. Deposits and terms for those are handled under the specific arrangements made at the time of order rather than under this general satisfaction guarantee — but our commitment to making things right stays the same.